QuickAIHQ Terms of Service

1. General Provisions and Definitions

1.1 The Parties

This Agreement is entered into by and between:

QuickAIHQ (the "Agency", "Supplier", "we" or "us"), a trading name of Holistic IIUniverse Ltd, with its registered office at 4 Craven Hill Gardens, W2 3ES, London, United Kingdom.

The business entity identified in the online checkout form or subsequent Service Agreement (the "Client", "Customer", or "you").

1.2 Agreement Structure

These Terms and Conditions (the "T&Cs") govern the provision of QuickAIHQ's AI Audit and compliance services (the "Services"). They apply together with the specific details agreed upon in the Client's order form and payment confirmation. Together these documents constitute the entire agreement.

1.3 Definitions

• Services: The AI Audit and UK AI Compliance Pack delivered by QuickAIHQ, as described in Section 2 of these Terms.
• AI Opportunity Report: The written report identifying AI implementation opportunities specific to the Client's business.
• UK AI Compliance Pack: The collection of template documents and structured guidance provided alongside the AI Opportunity Report, including but not limited to an Internal AI Usage Policy template, Data Processing Agreement checklist, data residency summary, and related compliance reference materials.
• Client Data: Information provided by the Client in the intake form for the purpose of delivering the Services, including business details, current tool stack, and operational information.
• Founding Client Rate: A discounted rate of £497 offered to a limited number of early clients by private arrangement only. Not advertised publicly.
• Standard Rate: The published fee of £997 per audit.

2. Service Provision and Scope

2.1 Scope of Service

QuickAIHQ provides each Client with an AI Audit service consisting of:

• (a) AI Opportunity Report: A written analysis of the Client's current operations identifying where AI and automation tools can reduce time spent on manual tasks, improve operational efficiency, and deliver measurable time savings. The report includes tool recommendations, an Effort vs Impact matrix, a prioritised action list, and a week-by-week implementation roadmap.
• (b) UK AI Compliance Pack: A set of template resources and structured guidance documents covering UK GDPR compliance for the Client's current and recommended tool stack. This includes an Internal AI Usage Policy template, a Data Processing Agreement checklist for each tool identified, a data residency summary, and an ICO guidance reference relevant to the Client's business type.

All Services are delivered remotely and asynchronously. Delivery is within five business days of the completed intake form submission. No on-site visits or live calls are included in the standard service unless separately agreed in writing.

2.2 Client Responsibilities

The Client agrees to:

• (a) Provide accurate, complete, and up-to-date information in the intake form. The quality and relevance of the AI Opportunity Report depends directly on the accuracy of the information provided.
• (b) Ensure they have the appropriate consent or legitimate basis for sharing any information about their team, customers, or operations in the intake form.
• (c) Respond to any clarification requests from QuickAIHQ within three business days where additional information is needed to complete the audit.

2.3 Exclusions from Scope

Unless explicitly agreed in a separate written Statement of Work, the Services do NOT include:

• (a) Legal advice of any kind. The UK AI Compliance Pack contains template resources and structured guidance only. It does not constitute legal advice and must not be relied upon as such. The Client should seek independent legal advice from a qualified solicitor before formally adopting any compliance document.
• (b) Implementation of any tool, automation, or AI workflow. Implementation services are available separately and will be quoted on request.
• (c) Integration with the Client's internal software systems beyond identification and recommendation in the report.
• (d) Ongoing management, monitoring, or maintenance of any tool or system.
• (e) Data protection officer services or ICO registration advice.
• (f) Any guarantee that recommended tools will remain compliant with future changes to UK GDPR, the Data (Use and Access) Act 2025, or any subsequent legislation. Compliance status of third-party tools may change and the Client is responsible for verifying current compliance before use.

3. Financial Terms and Payment

3.1 Fees

The Client agrees to pay the applicable fee in full before the intake form link is issued. No audit work begins until payment is confirmed.

• Standard rate: £997 per audit.
• Founding client rate: £497, offered by private arrangement only.

Fees are set individually based on the rate agreed at the time of purchase. A payment confirmation is provided to the Client before any work begins.

For implementation projects, fees are agreed in a separate Statement of Work and are payable in advance before work begins.

3.2 Money-Back Guarantee

If the completed AI Opportunity Report contains no actionable AI opportunity for the Client's specific business, the Client is entitled to a full refund of the fee paid.

To claim a refund the Client must:

• (a) Email contact@quickaihq.com within 7 calendar days of delivery.
• (b) Provide a brief written explanation of why the report contained no actionable opportunity.

The guarantee does not apply where:

• (a) The information provided in the intake form was incomplete, inaccurate, or materially different from the Client's actual business operations.
• (b) The Client has already begun implementing any recommendation from the report.
• (c) The refund request is made more than 7 calendar days after delivery.

Refunds are processed within 10 business days of an approved request via the original payment method.

3.3 Payment Terms

Payment is due in full at the time of purchase via Stripe. Work begins only after payment is received and confirmed. Invoices are available on request.

4. Term and Termination

4.1 Term

The standard AI Audit engagement begins when payment is received and ends when the AI Opportunity Report and UK AI Compliance Pack are delivered to the Client.

For implementation projects, the term is as specified in the applicable Statement of Work.

4.2 Cancellation

Once the intake form has been submitted and audit work has begun, the engagement cannot be cancelled. Any unused portion of the fee will not be refunded except under the money-back guarantee in Section 3.2.

If the Client has paid but not yet submitted the intake form, a full refund may be requested by emailing contact@quickaihq.com.

5. Data Protection

5.1 Roles and Responsibilities

Under UK GDPR:

• The Client is the Data Controller for Client Data.
• QuickAIHQ is the Data Processor, processing Client Data solely for the purpose of delivering the Services as instructed by the Client.

5.2 Data Security

QuickAIHQ implements appropriate technical and organisational measures to protect Client Data. Client Data is stored in tools that have Data Processing Agreements in place and that store data within the UK or European Economic Area. Client Data is retained for 24 months after delivery of the Services, after which it is securely deleted.

5.3 Sub-processors

QuickAIHQ uses the following third-party tools to process Client Data: Tally (intake form), Notion (document storage), Stripe (payment processing). Each sub-processor operates under a Data Processing Agreement and stores data within the UK or EEA.

5.4 Client Obligations

The Client confirms they have a lawful basis under UK GDPR for sharing any personal data included in their intake form responses. The Client is responsible for ensuring that any personal data they share relates only to individuals for whom they have appropriate consent or a legitimate basis for processing.

5.5 Data Subject Rights

Requests relating to personal data held by QuickAIHQ should be directed to contact@quickaihq.com. QuickAIHQ will respond within one calendar month.

6. Intellectual Property

6.1 Agency IP

QuickAIHQ retains ownership of its audit methodology, frameworks, prompt templates, and the UK AI Compliance Pack template structure. The Client is granted a licence to use all deliverables produced for them for internal business purposes.

6.2 Client Content

The Client retains ownership of all business information, data, and content they provide via the intake form. QuickAIHQ will not use Client Data for any purpose other than delivering the Services.

6.3 Anonymised Insights

QuickAIHQ may use anonymised, aggregated insights from audits (with no identifying information) to inform newsletter content, marketing materials, or service development. No Client-identifiable information will be shared or published without explicit written consent.

7. Limitation of Liability

7.1 Service Disclaimer

While QuickAIHQ delivers AI Opportunity Reports and UK AI Compliance Pack materials with reasonable care and skill, we cannot guarantee specific outcomes. The usefulness of recommendations depends on factors outside our control, including the accuracy of information provided, the Client's operational context, and changes to third-party tools or legislation after delivery.

The UK AI Compliance Pack is provided as structured guidance and template resources only. It does not constitute legal advice. QuickAIHQ accepts no liability for losses arising from the Client's reliance on compliance materials without independent legal review.

7.2 Liability Cap

Our total liability for any claim arising from the Services shall not exceed the fee paid by the Client for the specific audit giving rise to the claim.

7.3 Exclusions

We shall not be liable for indirect, incidental, or consequential damages, including loss of revenue, loss of data, or loss of business opportunity.

8. General Provisions

8.1 Governing Law

This Agreement is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8.2 Amendments

We may update these Terms from time to time. The current version is always published at quickaihq.com/terms-of-service. We will notify existing clients of material changes by email.

8.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

8.4 Contact

For questions about these Terms, please contact us at contact@quickaihq.com.