QuickAIHQ Terms of Service

1. General Provisions and Definitions

1.1 The Parties

This Agreement is entered into by and between:

QuickAIHQ (the "Agency", "Supplier", "we" or "us"), a trading name of Holistic IIUniverse Ltd, with its registered office at 4 Craven Hill Gardens, W2 3ES, London, United Kingdom.

The business entity identified in the online checkout form or subsequent Service Agreement (the "Client", "Customer", or "you").

1.2 Agreement Structure

These Terms and Conditions (the "T&Cs") govern the provision of QuickAIHQ's Compliance Audit and compliance services (the "Services"). They apply together with the specific details agreed upon in the Client's order form and payment confirmation. Together these documents constitute the entire agreement.

1.3 Definitions

• Services: The UK GDPR & PECR Compliance Gap Audit and any selected upgrade tier delivered by QuickAIHQ, as described in Section 2 of these Terms.
• Compliance Gap Report: The written report identifying UK GDPR and PECR compliance gaps specific to the Client's business, with prioritised remediation guidance.
• Upgrade Tiers: The optional "Compliance + Tech-Stack Efficiency Audit" (£1,997) and "Full Operational & Compliance Audit" (£3,997), which extend the core audit with additional scope agreed at the time of purchase.
• Client Data: Information provided by the Client in the intake form for the purpose of delivering the Services, including business details, current tool stack, and operational information.
• Standard Rate: The published fee of £997 for the UK GDPR & PECR Compliance Gap Audit.
• Monitoring Services: The optional recurring services "Watch" and "Watch + Records", described in Section 2, provided on a monthly subscription basis.

2. Service Provision and Scope

2.1 Scope of Service

QuickAIHQ offers three tiered services. The applicable tier is confirmed at the time of purchase:

• (a) UK GDPR & PECR Compliance Gap Audit (£997): An independent, evidence-based assessment of the Client's externally observable data-protection and e-privacy posture across ten defined areas, delivered as a written report with a prioritised remediation roadmap within 7 business days. No access to Client systems is required or requested.
• (b) Compliance + Tech-Stack Efficiency Audit (£1,997): The above plus a software-stack efficiency review based on a Client intake questionnaire.
• (c) Full Operational & Compliance Audit (from £3,997, individually quoted): The above plus a review of internal documentation voluntarily provided by the Client.
• (d) Watch (£300/month): A recurring monthly service in which QuickAIHQ re-assesses the Client's externally observable tracking and consent behaviour and provides a written monthly summary of any material changes. No access to Client systems is required.
• (e) Watch + Records (£750/month): The Watch service, plus ongoing support to help the Client keep their consent records and processor (sub-processor) register up to date, based on information the Client provides. This is operational records support only and, like all Services, does not constitute legal advice on the adequacy of those records.

All Services are delivered remotely and asynchronously. Delivery of the core audit is within seven business days of the completed intake form submission (or, where applicable, of the Client providing the required questionnaire responses and/or supporting documentation). No on-site visits or live calls are included in the standard service unless separately agreed in writing.

2.2 Client Responsibilities

The Client agrees to:

• (a) Provide accurate, complete, and up-to-date information in the intake form. The quality and relevance of the compliance gap report depends directly on the accuracy of the information provided.
• (b) Ensure they have the appropriate consent or legitimate basis for sharing any information about their team, customers, or operations in the intake form.
• (c) Respond to any clarification requests from QuickAIHQ within three business days where additional information is needed to complete the audit.

2.3 Exclusions from Scope

Unless explicitly agreed in a separate written Statement of Work, the Services do NOT include:

• (a) Legal advice of any kind. The Compliance Gap Report and any upgrade deliverables provide independent diagnostic findings and structured guidance only. They do not constitute legal advice and must not be relied upon as such. The Client should seek independent legal advice from a qualified solicitor before formally adopting any compliance document.
• (b) Implementation of any tool, automation, or AI workflow. Implementation services are available separately and will be quoted on request.
• (c) Integration with the Client's internal software systems beyond identification and recommendation in the report.
• (d) Ongoing management, monitoring, or maintenance of any tool or system, except the externally observable re-assessment and records-support activities expressly included in a Monitoring Service (Watch or Watch + Records) purchased under Section 2. Monitoring Services do not include configuration, implementation, or maintenance of the Client's tools or systems.
• (e) Data protection officer services or ICO registration advice.
• (f) Any guarantee that recommended tools will remain compliant with future changes to UK GDPR, the Data (Use and Access) Act 2025, or any subsequent legislation. Compliance status of third-party tools may change and the Client is responsible for verifying current compliance before use.

3. Financial Terms and Payment

3.1 Fees

The Client agrees to pay the applicable fee in full before the intake form link is issued. No audit work begins until payment is confirmed.

• UK GDPR & PECR Compliance Gap Audit: £997.
• Compliance + Tech-Stack Efficiency Audit: £1,997.
• Full Operational & Compliance Audit: from £3,997, individually quoted.

A payment confirmation is provided to the Client before any work begins.

For implementation projects, fees are agreed in a separate Statement of Work and are payable in advance before work begins.

3.2 Money-Back Guarantee

If the delivered report identifies no compliance gaps and no cost-saving opportunities material to the Client's business, the Client may request a full refund within 7 calendar days of delivery. The guarantee does not apply where the Client provided incomplete intake information (paid tiers two and three) or where findings relate to matters the Client had already remediated before delivery.

To claim a refund the Client must email contact@quickaihq.com within 7 calendar days of delivery with a brief written explanation.

Refunds are processed within 10 business days of an approved request via the original payment method.

3.3 Payment Terms

Payment is due in full at the time of purchase via Stripe. Work begins only after payment is received and confirmed. Invoices are available on request.

3.4 Recurring Monitoring Services

Monitoring Services (Watch and Watch + Records) are billed monthly in advance via Stripe. Billing begins on the subscription start date and recurs on the same day each month. The monthly fee is £300 for Watch and £750 for Watch + Records. A Client may instead choose a six-month commitment, billed monthly at a 10 percent discount; the six-month term runs for its full term and then continues month to month unless cancelled. A rolling monthly subscription renews automatically each month until cancelled. QuickAIHQ may revise Monitoring fees on 30 days' written notice, with any committed term honoured at the agreed rate until it ends. Monthly fees already paid are non-refundable, and the money-back guarantee in Section 3.2 applies to audits only, not to Monitoring Services. If a monthly payment fails, QuickAIHQ may pause the service until payment is received, and may cancel the subscription if payment remains outstanding after 14 days.

4. Term and Termination

4.1 Term

The standard Compliance Audit engagement begins when payment is received and ends when the compliance gap report and PECR & UK GDPR compliance review are delivered to the Client.

For implementation projects, the term is as specified in the applicable Statement of Work.

4.2 Cancellation

Once the intake form has been submitted and audit work has begun, the engagement cannot be cancelled. Any unused portion of the fee will not be refunded except under the money-back guarantee in Section 3.2.

If the Client has paid but not yet submitted the intake form, a full refund may be requested by emailing contact@quickaihq.com.

4.3 Monitoring Subscriptions

Monitoring Services run on a rolling monthly basis unless a six-month commitment has been chosen. A rolling monthly subscription may be cancelled at any time by emailing contact@quickaihq.com. To stop the next monthly charge, the cancellation email must be received at least 7 working days before the next billing date. If it is received fewer than 7 working days before the next billing date, that charge may still apply and is not guaranteed to be stopped, and the cancellation then takes effect from the following month. On cancellation the service continues to the end of the paid month, and fees already paid are not refunded or pro-rated. A six-month commitment runs for its full term and may not be cancelled early except where required by law. QuickAIHQ may end a Monitoring subscription on 30 days' written notice.

5. Data Protection

5.1 Roles and Responsibilities

Under UK GDPR:

• The Company acts as an independent Data Controller of Client contact and payment data (for example, name, email address, and payment records) collected to establish and administer the engagement.
• The Client remains the Data Controller of any personal data included within their intake responses or supporting documentation.
• Where the Company processes such Client-supplied personal data solely to deliver the Services, it does so as a Data Processor acting on the Client's documented instructions.

5.2 Data Security

QuickAIHQ implements appropriate technical and organisational measures to protect Client Data. Client Data is stored in tools that have Data Processing Agreements in place and that store data within the UK or European Economic Area. Client Data is retained for 24 months after delivery of the Services, after which it is securely deleted. For Clients on a Monitoring Service, Client Data is retained for the duration of the subscription and for 24 months after it ends.

5.3 Sub-processors

QuickAIHQ currently uses the following third-party processors to deliver the Services:

• Stripe — payment processing.
• Tally, Formspree or Fillout — intake and questionnaire forms.
• Brevo — transactional and marketing email.
• Google Analytics — website analytics (consent-based).

Each processor operates under a Data Processing Agreement. Where any processor stores data outside the UK, appropriate transfer safeguards are in place (see the Privacy Policy for details).

5.4 Client Obligations

The Client confirms they have a lawful basis under UK GDPR for sharing any personal data included in their intake form responses. The Client is responsible for ensuring that any personal data they share relates only to individuals for whom they have appropriate consent or a legitimate basis for processing.

5.5 Data Subject Rights

Requests relating to personal data held by QuickAIHQ should be directed to contact@quickaihq.com. QuickAIHQ will respond within one calendar month.

6. Intellectual Property

6.1 Agency IP

QuickAIHQ retains ownership of its audit methodology, frameworks, prompt templates, and the PECR & UK GDPR compliance review template structure. The Client is granted a licence to use all deliverables produced for them for internal business purposes.

6.2 Client Content

The Client retains ownership of all business information, data, and content they provide via the intake form. QuickAIHQ will not use Client Data for any purpose other than delivering the Services.

6.3 Anonymised Insights

QuickAIHQ may use anonymised, aggregated insights from audits (with no identifying information) to inform marketing materials or service development. No Client-identifiable information will be shared or published without explicit written consent.

7. Limitation of Liability

7.1 Service Disclaimer

All reports and materials are independent diagnostic assessments and structured guidance for informational purposes. They do not constitute legal advice, do not certify or guarantee compliance with any law, and should be reviewed with a qualified solicitor or data-protection professional before formal reliance.

While QuickAIHQ delivers compliance gap reports and PECR & UK GDPR compliance review materials with reasonable care and skill, we cannot guarantee specific outcomes. The usefulness of recommendations depends on factors outside our control, including the accuracy of information provided, the Client's operational context, and changes to third-party tools or legislation after delivery.

QuickAIHQ is registered with the ICO, registration reference ZC188656.

7.2 Liability Cap

Our total liability for any claim arising from the Services shall not exceed the fee paid by the Client for the specific audit giving rise to the claim.

7.3 Exclusions

We shall not be liable for indirect, incidental, or consequential damages, including loss of revenue, loss of data, or loss of business opportunity.

8. General Provisions

8.1 Governing Law

This Agreement is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8.2 Amendments

We may update these Terms from time to time. The current version is always published at quickaihq.com/terms-of-service. We will notify existing clients of material changes by email.

8.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

8.4 Contact

For questions about these Terms, please contact us at contact@quickaihq.com.